Question 1

How long does implementation take?

Accepted Answer

For a standard practice, full implementation runs **4–6 weeks** across four phases:

1. Discovery & assessment (1–2 weeks)
2. Custom AI configuration (2–3 weeks)
3. Integration & testing (1–2 weeks)
4. Go-live & optimization (ongoing)

Individual agents can deploy faster — a single agent like the Patient Intake Optimizer goes live in ~2 days. The 4–6 week timeline assumes the full agent suite for the engagement.

Larger enterprise deployments scale to 6–12 months, but with parallel workstreams so the first agents are typically delivering value within the first 30 days.

Question 2

How do you integrate with our EHR?

Accepted Answer

We support **50+ EHR integrations** including Epic, Cerner, MEDITECH, and most regional systems. Integration is part of the standard implementation — there is no separate engagement or integration fee.

The integration sits alongside your existing EHR, not in front of it. Your staff continues to use the same system they're trained on; the agents read from and write to the EHR through the integration layer.

If you're on a system that isn't on the standard list, we'll evaluate it in Phase 1 (assessment) and confirm feasibility before any commitment.

Question 3

How fast is time-to-value?

Accepted Answer

For Revenue Partnership engagements, **time to value is 30 days** — the first agents are in production and producing measurable savings or revenue uplift within the first month.

For Subscription customers, the same pattern holds: individual agents start delivering measurable results within 2–5 days of going live, and the cumulative ROI compounds across the implementation.

Question 4

How does the Revenue Partnership model work?

Accepted Answer

Revenue Partnership is a fully performance-based engagement. There's **zero upfront investment** — we deploy at our cost, and we only get paid out of the cost savings and revenue increases the agents generate.

What's included: full implementation support, all AI agents needed for the engagement, continuous optimization, and shared risk-and-reward terms. If we don't deliver the ROI, we don't get paid.

This model is built for large healthcare organizations that want guaranteed ROI with no financial risk. Revenue share is typically in the 30–40% range of the savings/revenue uplift the agents produce.

Question 5

How does the Subscription model work?

Accepted Answer

Subscription is a predictable monthly investment. You pay a fixed monthly rate and get full platform access — all AI agents, 24/7 support, regular updates, new agents as they launch, and EHR integration support.

This is the best fit for mid-size practices that want budget predictability and quick deployment. No performance bonuses, no revenue share — just transparent pricing.

Question 6

What is the Hybrid model?

Accepted Answer

Hybrid combines a lower base subscription rate with a performance bonus structure. You get:

- A lower fixed monthly fee than the standard Subscription model.
- Performance bonuses tied to specific ROI milestones.
- A custom deployment timeline matched to your operational realities.
- Dedicated account management and the option for custom AI agent development.
- Enterprise SLA guarantees.

This model fits enterprise healthcare systems that need a customized solution — balanced risk and reward, scalable pricing.

Question 7

Is there a Platform License option?

Accepted Answer

Yes. The Platform License gives you full ownership of the AI workforce technology across your organization.

- **License fee:** ~$1K per employee.
- **Annual savings:** $50K+ per employee in typical deployments.
- **ROI timeline:** 6–12 months.

Includes enterprise-grade security, full compliance posture (HIPAA + SOC 2), and unlimited scalability across your organization. This is the right structure when you want the platform to be a permanent capability rather than a vendor relationship.

Question 8

What's the Joint Venture option for enterprises?

Accepted Answer

Joint Venture is a strategic partnership for large enterprise customers who want to co-develop industry-specific solutions.

- **Investment required:** $10M+
- **Market potential:** $500M+
- **Partnership duration:** 5–10 years

Under a JV, we share technology, share risk, and pursue the market opportunity together. Reserved for organizations with the scale to define a meaningful vertical on top of the Curee platform.

Question 9

What ROI can we expect?

Accepted Answer

For practice-sized engagements, the average ROI is **21X** across our customer base.

For mature enterprise deployments (12+ months), average ROI reaches **1,247%** with a **4.2-month payback period**.

A representative practice-sized example: 100 providers, $50,000 in monthly admin costs, post-deployment sees roughly $17,500 in monthly savings, $12,500 in additional revenue, and a 6.3X annual ROI.

Results vary by practice type and starting baseline. The Revenue Partnership model ties our compensation directly to your ROI — if it doesn't materialize, you don't pay.

Question 10

How do you measure results?

Accepted Answer

Each engagement starts with a baseline established in Phase 1 of implementation: current cycle times, claim denial rates, prior auth approval rates, OR utilization, compliance scores, and whatever else is relevant to the specific vertical.

The agents then report against those baselines continuously. Performance is visible in the customer dashboard, and ROI is calculated automatically against the baseline.

For Revenue Partnership customers, the same numbers determine our payment — there's a single source of truth for both performance reviews and billing.

Question 11

What outcomes do existing customers typically see?

Accepted Answer

Across the customer base:

- **+45% revenue growth** (average)
- **75% time savings** on admin processing
- **3X staff productivity** improvement
- **65% cost reduction** in operational spend
- **98% client retention**

Vertical-specific numbers (SNF, REHAB, MSP, ASC, HHH) are documented in the Solutions by Practice Type handbook section, and several full case studies are in Customer Case Studies.

Question 12

Is Curee HIPAA compliant?

Accepted Answer

Yes. Curee is **HIPAA compliant** end-to-end — the platform, the integrations, the agent behavior, and our internal access controls. We sign BAAs as standard.

Compliance isn't a bolt-on. The agents are designed to operate within HIPAA constraints by default, and the audit trail every agent produces is built to satisfy HIPAA's logging requirements out of the box.

Question 13

What security certifications do you hold?

Accepted Answer

Curee holds:

- **SOC 2 Type II**
- **HIPAA compliance** (with BAAs as standard)

We also operate under a **Zero Trust architecture** with end-to-end encryption and bank-level security infrastructure. Our SOC 2 Type II report is available under NDA for prospective customers.

Question 14

How is data encrypted?

Accepted Answer

All data is **encrypted end-to-end** — at rest, in transit, and within the agent processing pipeline. We use industry-standard encryption (AES-256 at rest, TLS 1.3 in transit) and apply Zero Trust principles to every internal service-to-service call.

No PHI ever leaves the encryption boundary. The agents process data within isolated, encrypted execution environments — not in any shared model context.

Question 15

What is your uptime SLA?

Accepted Answer

Standard enterprise SLA is **99.9% uptime**. For the largest enterprise deployments — including platform license and joint venture customers — the SLA moves to **99.97%**.

At the API layer, response times sit below 50ms, and the platform regularly handles 10M+ daily transactions at peak.

Implementation

How long does implementation take?

How do you integrate with our EHR?

How fast is time-to-value?