Customer onboarding begins the day the contract is signed. Within forty-eight hours, the customer has a kickoff meeting with the implementation lead, the engineering pair, and their named success manager.
Most customers are live in five business days. The first two days are integration; days three through five are workflow configuration and clinician training.
We don't disappear after go-live. The first thirty days have a fixed cadence of check-ins and tuning sessions.
