We gather feedback through three channels: structured monthly conversations with each customer's clinical and operational leads, an in-product feedback button that routes directly to the product team, and weekly clinician shadowing.
Every piece of feedback enters a single triage queue. We respond to the submitter within five business days with what we're going to do with it — even if the answer is "not now."
We publish our roadmap to customers quarterly so they can see how their feedback shaped it.
