Feature requests come in through a single intake, regardless of whether the customer raised them in Slack, an email, or a QBR. They get triaged weekly by a product manager.
We respond to every request within five business days. The response is one of three things: yes, we'll build it; no, here's why; or not now, here's what we'd need to see to change our mind.
We publish the requests that turn into roadmap commitments. We don't hide them in a backlog the customer can't see.
